9L0-012 Online Practice Questions and Answers

You must know the AppleCare name of an Intel iMac before performing which of the following actions?

A. Starting up from OS X Recovery HD.

B. Running Mac Resource Inspector.

C. Replacing the logic board

D. Resetting the NVRAM.

Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?

A. Lift the mylar cover on the SSD.

B. Peel back the thermal pad on the SSD

C. On the top case.

D. On the back of the SSD cable

What component should be investigated if a MacBook Air (13-inch, Mid 2012) sends video to an external display but not to the internal?

A. Display Module

B. Logic board

C. I/O flex cable

D. I/O board

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?

A. TPT

B. IPT

C. CSD

D. VST

If an issue is in the Hardware problem space, which of the following should be removed from the Apple product to further isolate the issue?

A. All third party equipment

B. Any third party applications

C. Any third party extensions

D. Any third party frameworks

Examine the image. When repairing a Mac mini (Mid 2011), which areas of the logic board assembly should you avoid touching?

A. The top and bottom of the assembly.

B. The EMI fingers and gasket.

C. The grounding pad and cable guide

D. Thermal pad and heat sink clips.

If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?

A. Reinstall OS X

B. Reset the System Management Controller (SMC)

C. Reset NVRAM

D. Startup in Safe Mode

When plugged in, which component of an iMac remains energized even if the computer is powered off?

A. Power Supply

B. Optical Drive

C. Hard Drive

D. SSD

The display on Margaret's MacBook Air has multiple cracks. During your visual/mechanical inspection, you observe that the cracks are centered on an impact point. Margaret wishes the display repaired. How should you classify this repair?

A. Eligible for warranty service.

B. Eligible for out-of-warranty service (returnable damage)

C. Beyond economical repair

D. Ineligible for service (non-returnable damage)

You are replacing the AirPort/Bluetooth card inside a MacBook Pro (17-inch, Late 2011). Which of the following must also be replaced?

A. Thermal pad and conductive wrap

B. Thermal paste and heat sink

C. Card holder and screws

D. Black Mylar covering

William would like to store his MacBook Air (13-inch, Mid 2013) while away for a six month sabbatical. What is the Apple recommended level of battery charge for storing the computer?

A. 10 percent

B. 20 percent

C. 50 percent

D. 96 percent

Which of the following diagnostics is a unique test suite for Mac mini Server and Mac Pro Server?

A. AXD

B. AHT

C. AST

D. ASD

When applying thermal grease during a repair of the Mac Pro (Late 2013), which of the following are required?

A. Access card tool

B. Putty knife

C. CPU grease ruler

D. CPU grease stencil

E. Capacitor shield

You are troubleshooting an iMac (Late 2013) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

A. Faulty power supply

B. Faulty display panel

C. Faulty hard drive

D. Faulty video card

A customer states that a MacBook Pro (Retina, 13-inch, Early 2013) does not recognize the SD card she brought with her. You have her reproduce the issue, and discover that she is properly inserting the card and it is not recognized by iPhoto and Image Capture. What question should you ask next to isolate the issue to hardware?

A. Are you running the latest version of iPhoto?

B. What kind of files or images are on the SD card?

C. Have you tried resetting your SMC and NVRAM?

D. Have you had this issue with all SD cards or just this one?