820-605 Dumps

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Cisco 820-605 dumps - 100% Pass Guarantee!

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Vendor: Cisco

Certifications: Cisco Certifications

Exam Name: Cisco Customer Success Manager (DTCSM)

Exam Code: 820-605

Total Questions: 161 Q&As ( View Details)

Last Updated: Mar 12, 2025

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820-605 Q&A's Detail

Exam Code: 820-605
Total Questions: 161
Single & Multiple Choice 157
Drag Drop 4

820-605 Online Practice Questions and Answers

Questions 1

Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

A. Customer Success Specialist

B. Technical Engineer

C. Sales Engineer

D. Solution Product Manager

Show Answer
Questions 2

What is a technical adoption barrier?

A. lack of integration with other products

B. underutilization of licenses

C. untrained customer user group

D. customer not measuring product value

Show Answer
Questions 3

The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

A. cost efficiency

B. employee satisfaction

C. time to market

D. business growth

E. sustainability

Show Answer
Questions 4

Which activity should happen after successful customer value realization?

A. Publish a case study that presents the customer success story.

B. Identify lessons learned and see how the engagement time can be shortened.

C. Fully engage in a feature planning session for the future.

D. Review usage, potential roadblocks, and bottlenecks to product engagement.

Show Answer
Questions 5

DRAG DROP

The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

Select and Place:

Show Answer More Questions

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Cisco 820-605 exam official information: This exam tests a candidate's knowledge and skills to develop and integrate solutions, identify adoption barriers, implement adoption frameworks and interpret customer usage data.