78950X Online Practice Questions and Answers

What are the two locations where a historical report can be saved? (Choose two.)

A. In a Group folder

B. In the Scheduled Events folder

C. In the Public Report Templates folder

D. In the Private Report Templates folder

Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)

A. It consists of Avaya Aura Media Server OVA and Avaya WebLM OVA,

B. ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.

C. The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.

D. WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.

E. The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp

Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)

A. ACCS and IP Office resides on a single VMware host server

B. Avaya Contact Center Select hardware appliance

C. IP Office 500V2 voice platform

D. Avaya Contact Center Select software appliance

E. Avaya Contact Center Select DVD

Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)

A. Window Event Viewer

B. ACCS SGM Management Client

C. IP Office System Monitor Tool

D. IP Office Web Manager

E. IP Office System Status Application

Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.

Which password is required?

A. ACCS Administrator password

B. IP Office System password

C. CCMA Login ID password

D. Agent Login ID password

When creating custom announcements for application flows and scripts, in which format should they be created?

A. VBK files

B. WAV files

C. MP4 files

D. MP3 files

Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?

A. CCT

B. CCMS

C. CCMM

D. CCMA

Refer to the exhibit.

The SIP Gateway Manager Management Client is showing CTT Proxy is DISCONNECTED. From the information in the exhibit, what is the root cause of this problem?

A. The TAPI/DevLink3 is not checked in Security Settings.

B. The service password in IP Office does not match in ACCS.

C. The system password does not match between IP Office and WebLM.

D. The SIP Ext allocated for Avaya Contact Center Select (ACCS) has the Login code incorrectly set.

For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?

A. It is not required for a VMware deployment.

B. It is included in the Avaya Contact Center Select Software Appliance

C. It is downloaded from PLDS.

D. It is supplied by the customer.

What is the correct URI format for a controlled directory number 3200?

A. sip:3200@sip:avaya.com

B. 3200@sip:avaya.com

C. sip:3200.sip.avaya.com

D. sip:[email protected]

Which three applications are included with the IP Office admin suite Installation? (Choose three.)

A. Avaya Grep

B. System Status

C. IP Office Platform Manager

D. IP Office Manager

E. System Monitor

From the Avaya Contact Center Select (ACCS) Dashboard, which selection is made to view the status of the IP Office connection?

A. Contact Center Server Configuration, SIP, Network Settings

B. System Control and Monitor Utility

C. Contact Center Multimedia

D. SIP Gateway Monitor SGM client

A call variable is useful because of which two characteristics? (Choose two.)

A. Only call variables of type Integer can be used as wild variables.

B. Their values can be changed during a call session to serve as a collector for caller entered information.

C. They can be assigned a range of values when they are created in the variable editor.

D. They can be changed from call variable to global variable during a call session.

What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)

A. The signed certificate needs in .pern format then imported into IP Office.

B. The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.

C. Use CA server Public or Private to generate the signed certificate.

D. Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.

E. CA server used to generate the signed certificate must be an SMGR based Private CA.

Which two tasks must be completed before starting the WebLM Software Appliance deployment? (Choose two.)

A. Download the WebLM Software Appliance from PLDS.

B. Mount the Avaya Contact Center Select (ACCS) DVD on the VMware server.

C. Verify that the Avaya Contact Center Select (ACCS) Software Appliance has been deployed

D. Log into the vCenter or vSphere.