7497X Online Practice Questions and Answers

When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A. Each cluster

B. Common Component cluster

C. UAC cluster

D. OCP cluster

A customer has performed the backup operation for Avaya Oceana® solution.

Where can you see the backup of UCAStore service that has been completed 100%?

A. In the System Manager on the Server Administration under Backup and Restore Job Status

B. In the System Manager on the Cluster Administration under Backup and Restore Job Status

C. In the System Manager on the Avaya BreezeTM

D. In the System Manager on the Server Management

Which two steps must be completed before restoring the backup of the Avaya Oceana® solution? (Choose two.)

A. Uninstall the UCAStoreService, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCAStoreSpace.

B. Uninstall UCAStoreService, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCAStoreSpace.

C. Ensure that the UCAStoreService is installed on the Avaya Oceana Cluster1.

D. Ensure that the UCAStoreService is not installed on the Avaya Oceana Cluster1.

A customer wants to take a backup of their email, Webchat and SMS interactions. Which Avaya Oceana® component must be backed up?

A. UCMDataCollector Database Backup

B. Omnistore DB Database Backup

C. UCAStoreService Database Backup

D. Omnistore DB Controller Data Store

When a customer wants to perform a backup of the Avaya Oceana® solution, which three actions must they take? (Choose three.)

A. Backup Avaya Control Manager DB

B. Backup Omnichannel Cache DB

C. Backup Avaya Aura® Session Manager

D. Backup UCAStoreService

E. Backup Cluster#1 Snap-in's SVAR files

For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?

A. WorkRequestID=RouteRequestID=ContactID

B. WorkRequestID=ContextStoreID=UCID=ContactID

C. WorkRequestID=Customer=UCID=ContactID

D. WorkRequestID=ContextStoreID and ConatactID=UCID

You have successfully deployed the Avaya Oceana® solution.

Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana® agents? (Choose two.)

A. The Avaya Oceana® administrators are in READY state for voice channel.

B. The AES and CSC connections are established.

C. The Avaya Oceana® agents are in READY state for the email channel.

D. The Avaya Oceana® agents are in READY state for the voice channel.

Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana® core components?

A. Unified Collaboration Administration (UCA)

B. Call Server Connector (CSC)

C. Unified Agent Controller (UAC)

D. Unified Collaboration Model (UCM)

Which parameter uniquely identifies a contact while it is being processed in Engagement Designer?

A. Caller ID

B. WorkRequestID

C. ContextID

D. DNIS Number

During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

A. UCM Spaces

B. Email Service

C. Omnichannel Database

D. Agent Controller

After it has completed the processing of Engagement Designer(ED) workflow for SMS interaction, which two components does ED respond back to? (Choose two.)

A. Work Assignment

B. MessagingService

C. Unified Collaboration Model

D. ORCRestService

E. Context Store

Which component receives AES messages with call details; for example, Dialed Number, CLID, UUI, and UCID, during the Avaya Oceana® voice call?

A. Work Assignment

B. UCM

C. Context Store

D. CSC

An Avaya Oceana® administrator wants to add a new Avaya Oceana® agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present in the "list agent-loginID" output.

Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A. Over-write the Agent ID using Avaya Control Manager while adding the Avaya Oceana® user.

B. Remove the Agent ID from Communication Manager.

C. Add the new Avaya Oceana® agent using Control Manager.

D. No action; the Agent ID is not required while adding an Avaya Oceana® user in the Control Manager.

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools>Developer Tools, and they find the following error message:

WebSocket connection to `ws://192.168.10.50/services/websocket/chat' failed: Error during WebSocket handshake: Unexpected response code: 403

What is the problem indicated by this error message?

A. The customer Webchat is connected but these is a problem with the Webchat snap-in.

B. The customer Webchat is unable to connect to Avaya Oceana® Webchat snap-in.

C. The customer Webchat is rejected by the browser proxy or antivirus installed in the PC.

D. The customer Webchat is connected but there are no agents available in Avaya Oceana®.

Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana® solution is true, if you want to avoid launching both old and new flows during processing?

A. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.

B. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.

C. ED allows you to deploy both old and new ED workflows in the ED without any problems.

D. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.