7495X Online Practice Questions and Answers

While deploying the Avaya Oceana® solution, it is recommended that the customer provide an External data mart (EDM) database for Context Store.

Which three databases are supported for EDM deployment? (Choose three.)

A. Sybase

B. Informix

C. Microsoft SQL Server

D. PostgreSQL

E. Oracle Database

Which three statements about Webchat Transfer to Service are true? (Choose three.)

A. WebChat transfer is completed without any indication on customer web session.

B. The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.

C. The Agent waits on the line until the customer connects to the new agent.

D. The Agent puts the chat on hold, and the customer is put in the Oceana® queue until a new agent is found.

E. The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.

During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)

A. Conference a supervisor

B. Email

C. Transfer to a supervisor

D. Transfer a file

E. Initiate a co-browse session

While deploying Avaya Oceana® 3.5, there is a requirement to create a provisioning cluster that can be used as a centralized component for configuring the attributes for the Avaya Oceana® solution.

Which snap-in is required for creating a provisioning cluster?

A. OmniCenterProvisioningCollector

B. GenericChannelAPI

C. CentralizedLoggingService

D. OceanaConfiguration

You are configuring the attributes under the provisioning cluster.

What is the effective value for the attribute "voice provider id" under voice configuration, which needs to match the configuration of Voice Provider in Avaya Control Manager?

A. Avaya Aura Media Server Host Name

B. Session Manager Security Module Host Name

C. Avaya Control Manager Host Name

D. Avaya Aura Communication Manager Host Name

After successfully deploying the Email Workflow in the Engagement Designer, where can the customer confirm if the Email Workflow is installed or not?

A. In the Avaya Breeze CLI under folder /opt/Avaya

B. In the SMGR Web Administration under Avaya Breeze Services

C. In the ED Designer Console under Workflows

D. In the ED Administration Console under Workflows

In the SMSVendorSnapin Attributes configuration, what should be the Messaging Snap-in IP/FQDN to be configured?

A. IP/FQDN of the cluster 4

B. IP/FQDN of the cluster 3

C. IP/FQDN of the cluster 2

D. IP/FQDN of the cluster 1

Which statement describes the Avaya Control Manager Application Server function?

A. It provides the database that stores the Control Manager System configuration.

B. It performs the business logic between the end user interface and the database.

C. It is responsible for provisioning components from Control Manager with the Different Avaya applications.

D. It provides a set of web services that developer's use for integrating the Control Manager.

Through which Avaya Oceana® component does Unified Agent Controller (UAC) consume agent configuration information?

A. Context Store (CS)

B. Call Server Connector (CSC)

C. Unified Collaboration Administration (UCA)

D. Unified Collaboration Model (UCM)

Refer to the exhibit.

What is the significance of the Avaya Control Manager Screen while deploying an Avaya Oceana® solution?

A. Avaya Oceana® and Avaya Communication managers are added by Avaya Control Manager.

B. Avaya Communication Manager and Avaya Oceana® servers are not added to the same location.

C. Avaya Communication Manager and Avaya Oceana® servers have been successfully added to the same location,

D. Avaya Oceana® and Avaya Communication Managers are not added by Avaya Control manager and the configuration is not saved.

When a customer calls the Oceana® Contact Center, which Communication manager VDN extracts out the Oceana® Agent ID, before doing a route-to execution to the Oceana® Agent?

A. ADJUNCT VDN

B. INGRESS VDN

C. ROUTING VDN

D. RONA VDN

After adding the Oceana® UCA and CM to the same location in the Control manager, which two configurations are required for this newly added location? (Choose two.)

A. Assign a location to Web Server.

B. Assign a location to Application Server.

C. Assign a location to Provisioning Server.

D. Assign a location to Monitor Server.

E. Assign a location to Database Server.

Which two Engagement Designer (ED) configuration settings are required in Avaya Oceana® 3.5 after deploying the workflow for Voice/Elite? (Choose two.)

A. Configure attributes under provisioning cluster for the deployed voice workflow

B. Configure Routing Rule for Self-Service

C. Configure Rule Group for Voice assisted and Self-Service flows

D. Configure attributes for Voice-assisted and Self-Service flows from ED Admin Console

E. Configure attributes for Voice-assisted and Self-Service from ED Admin Design

Which three are multimedia capabilities of an Avaya Oceana® solution? (Choose three.)

A. Scanned Documents

B. Social Media

C. SMS

D. Co-browse

E. PSTN Voice Calls

Which three Avaya applications are required for Avaya Oceana® routed multimedia only deployments?

(Choose three.)

A. Avaya Aura® System Manager (SMGR)

B. Avaya Aura® Communication Manager (CM)

C. Application Enablement Services (AES)

D. Avaya Control Manager (ACM)

E. Avaya BreezeTM