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What ate three major benefits of SLM with EAS? (Choose three.)

A. Can incorporate Business Advocate as an additional feature

B. Less average delay to answer

C. Greater control over providing differentiated service

D. Redundant network coverage

E. Autopilot capability

Which two components installed on the same PC does the TTrace tool require? (Choose two.)

A. TTrace Server

B. TTrace Console

C. TTrace Config

D. TTrace Log2Zip

A customer reports that they received the message `Tserver Link Up'. What should you advise them to do?

A. Connect the Tserver to establish the link between the Tserver and the Communication Manager

B. Check that the Tserver details are correct and AES Server is running

C. Check the License Director configuration and ensure that the service is running

D. Nothing. This is just a message indicating the specified link is established

A customer has installed SQL to build the databases. The customer believes that they have installed and

configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel

Control Panel.

Which three actions should you advise them to take? (Choose three.)

A. Check the port numbers

B. Check that SQL is installed on a separate machine

C. Check the IP address of the SQL server

D. Check the installation directory for SQL

E. Check that TTrace logging is recording errors properly

Refer to the exhibit.

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.

What would cause calls to interflow to Denver?

A. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow

B. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow

C. The route-to number command in step 6 in New York is allowing calls to interflow to Denver

D. Step 8 in Denver should be a busy command