700-805 Online Practice Questions and Answers

Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?

A. The adoption rate is 50%under the expected level and the plan is six months before the expiration date.

B. There are no open incidents 30 days before renewal dates.

C. Customer is willing to subscribe to a recommendation case to be publicly communicated.

D. The health index of a customer is over expected targets with no red flags.

Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?

A. validate the customer's business needs

B. focus on benefits

C. lock in revenue streams through co-termination

D. explore up sell opportunities

Which area of the Success Plan is the Renewal Manager responsible?

A. Barriers Predicted

B. Solution Renewal

C. Adoption Barriers Overcome

D. Success Plan Hypothesis

Which statement best describes the Success Plan?

A. a document capturing a comprehensive view of all customer health scores

B. a tool for report ng actions to management

C. a shareable document that captures all account activities

D. the blueprint for account teams to achieve customer success

Which three financial metrics are critical in renewing subscriptions? (Choose three.)

A. net new sales

B. annual re curing revenue

C. close rate

D. training costs

E. renewal rate

What support should an RM take from the CSM?

A. Communicate new greenfield opportunities.

B. Communicate value and the impact of Cisco solutions.

C. Book customer-service briefings.

D. Oversee the closure of contracts.

Which group of products are enterprise networking products?

A. WAN, LAN, Wireless

B. Routing, Switching, Access Points

C. iWAN, Viptela, Meraki

D. Salesforce, Box, AWS

How does Cisco define Business Critical Services?

A. subscription-based services covering the lifecycle of a technology

B. Pay-as-you-go, services covering business-critical functions

C. hardware replacement

D. Pay-as-you-go, technology-based services

Which two factors drive subscription value for customers? (Choose two)

A. up to date security protection

B. bundling of software and hardware

C. freeware offers

D. training access

E. continuous access to innovation

Which discussion point helps up sell a customer?

A. Focus on what the customer already has covered on the network.

B. Discuss changes in the network and identify any uncovered additions to the network.

C. Focus on how much it will cost the customer.

D. Discuss your prior ties and why you need the sale.

An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.

Which Cisco offer represents the best value for the customer?

A. Propose to migrate to perpetual model.

B. Suggest as implied discount DSA with the total of licenses from each product Cisco One and Webex.

C. Ask Cisco team to engage into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan.

D. Prepare a Partner Branded Managed Service deal.

Which statement is the most accurate description of the Health Index?

A. a tool for service providers to determine what stage of the lifecycle to offering training solutions

B. an ongoing measurement of customer sentiment

C. a measurement tool for resolving specific product quality issues and adoption barriers

D. an ongoing measurement of several key customer health indicators

Which action should a Renewals Manager take first?

A. Assign an RS to priority accounts

B. Meet and confirm the AM, CSS, CSM and their resources

C. Meet the customer and perform a renewals diagnosis

D. Download contract data and develop a renewals strategy

Which action can a Renewals Manager take to drive value in the account?

A. Removing adopt on barriers.

B. Def ne the account forecast.

C. Manage and mitigate renewal risk.

D. Align partners on training.

What is the main purpose of CCW-R?

A. to factor customer ATR, up sell and attrition

B. to allow customers and partners to download renewal data

C. to allow customers and partner store new software subscriptions and service contracts from one tool

D. to capture partner and customer billing preferences