Cisco 642-243 dumps - 100% Pass Guarantee!

Drag and drop the Cisco Unified Communications Manager tool on the left to its function on the right.

Select and Place:

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Drag and drop the available Cisco Unified IP IVR on the left to its function on the right.

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Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, an agent is having trouble logging in to the system. In reviewing the CTI OS log file, the error message has been found in the log. What is the likely cause of this error?

A. The agent's phone is not associated with the PG User.

B. The agent's password was typed incorrectly or is not valid.

C. The agent's CTIOS client is running a lower version than the CTIOS on the Peripheral Gateway.

D. The client cannot communicate with the CTIOS on port 42028.

Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, call center agents report that calls drop intermittently as soon as they answer the phone.

Callers who experienced the symptoms said they did not hang up, they were disconnected by the system.

The Cisco Unified Communications Manager log files were examined during this failure, with specific items noted.

Given these symptoms and the information in the log file, what is the most likely cause of this problem?"

A. lack of Music on Hold resources in Cisco Unified Communications Manager

B. lack of Conference Bridge resources in Cisco Unified Communications Manager

C. lack of Transcoder resources in Cisco Unified Communications Manager

D. lack of trunk or port resources on Voice Gateway

Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the Cisco Unified ICM Call Routing Script shows one call failed in the Translation Route to VRU node. How will the system treat this call?

A. If a Default Route is configured on the Peripheral, the call is redirected to the number configured under "Forward On Failure" on the CTI Route Point used for the Dialed Number in Cisco Unified Communications Manager.

B. The caller would hear the default error prompt from the Cisco Unified IP IVR.

C. The script would return the label 8000, so the call is redirected to the extension 8000 in Cisco Unified Communications Manager.

D. If a Default Route is configured on the Peripheral, the call is rerouted to the Default Route.