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When installing the Agent Peripheral Gateway for Cisco Unified Communications Manager, what is the proper order for the installation steps?

A. Install the JTAPI client from the Cisco Unified Communications Manager plug-ins window. Run the Peripheral Gateway Setup Tool to load and configure the Peripheral Gateway software. Configure the Peripheral Gateway in Config ICM using an Administration and Data Server. Create the JTAPI Application User in Cisco Unified Communications Manager for the Peripheral Gateway.

B. Configure the Peripheral Gateway in Config ICM using an Administration and Data Server. Run the Peripheral Gateway Setup Tool to load and configure the Peripheral Gateway software. Install the JTAPI client from the Cisco Unified Communications Manager plug-ins window. Create the JTAPI Application User in Cisco Unified Communications Manager for the Peripheral Gateway.

C. Create the AXL Application User in Cisco Unified Communications Manager for the Peripheral Gateway. Run the Peripheral Gateway Setup Tool to load and configure the Peripheral Gateway software. Configure the Peripheral Gateway in Config ICM using an Administration and Data Server. Install the JTAPI client from the Cisco Unified Communications Manager plug-ins window.

D. Run the Peripheral Gateway Setup Tool to load and configure the Peripheral Gateway software. Install the JTAPI client from the Cisco Unified Communications Manager plug-ins window. Create the AXL Application User in Cisco Unified Communications Manager for the Peripheral Gateway. Configure the Peripheral Gateway in Config ICM using an Administration and Data Server.

In a Cisco Unified Contact Center Enterprise solution, the agent phones are set up with two lines: DN 2XXX as the first line for ACD calls, and DN 3XXX as the second line for private/personal calls.

How could these phones be configured to provide a backup call routing strategy for the agents for maintenance/outages of the UCCE system?

A. Set the Call Forward on Failure for the 2XXX first line to forward the call to the 3XXX second line on the agent phone.

B. Set up call forwarding from first line 2XXX range to second line 3XXX.

C. Create a Cisco Unified Communications Manager hunt group that has the agent phone line in 3XXX range.

D. Set up call forwarding from second line 3XXX range to first line 2XXX.

In a Cisco Unified Contact Center Enterprise system with redundant Cisco Unified IP IVRs deployed, how should the IP IVRs be configured?

A. with both IP IVRs pointed to two of the Cisco Unified Communications Manager subscribers on the cluster using different Application User names

B. with both IP IVRs pointed to dedicated Cisco Unified Communications Manager subscribers on the cluster using different Application User names, each pointing to their own subscriber

C. with both IP IVRs pointed to dedicated Cisco Unified Communications Manager subscribers on the cluster using the same Application User names, each pointing to their own subscriber

D. with each IP IVR pointed to two of the Cisco Unified Communications Manager subscribers on the cluster using the same Application User names

Which steps are used to configure a calling search space in the Cisco Unified Communications Manager 6.1?

A. call routing, dial rules, application dial rules

B. call routing, class of control

C. device, device settings

D. device, remote destination

When configuring a Cisco Unified Communications Manager dial plan to allow for dialing 911 or placing other emergency calls, where should Urgent Priority be checked off in?

A. route pattern

B. route list

C. route group

D. calling search space