642-165 Dumps

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Cisco 642-165 dumps - 100% Pass Guarantee!

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Vendor: Cisco

Certifications: Cisco Certifications

Exam Name: Unified Communications Contact Center Express Implementation(UCCX)

Exam Code: 642-165

Total Questions: 74 Q&As

Last Updated: Mar 19, 2025

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642-165 Q&A's Detail

Exam Code: 642-165
Total Questions: 74

642-165 Online Practice Questions and Answers

Questions 1

If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

A. partial service

B. out of service

C. shutdown

D. not configured

Show Answer
Questions 2

In Cisco Unified Contact Center Express, where is wrap-up data enabled?

A. in the Cisco Supervisor Desktop

B. in CSQ configuration on Application Administration

C. in workflow groups on Cisco Desktop Work Flow Administrator

D. in resource configuration on Application Administration

Show Answer
Questions 3

Which criterion can be used to control supervisor workflows?

A. length of time an agent is in the NotReady state

B. number of agents logged in

C. number of calls abandoned

D. duration of oldest call in queue

Show Answer
Questions 4

Which tool protects Cisco Unified Contact Center Express against worms, day-zero viruses, and other immediate security threats?

A. Microsoft SQL Server 2000

B. Microsoft Management Console

C. Cisco Security Agent

D. Quality Manager

Show Answer
Questions 5

Which tool is used to estimate the hardware server resources that are required for a Cisco Unified CCX deployment?

A. IPC Resource Calculator

B. CTI Port Calculator

C. Cisco Unified Communications Sizing Tool

D. Cisco Unified CCX Applications Administration

Show Answer More Questions

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