Printable PDFAvaya 6211 dumps - 100% Pass Guarantee!
Vendor: Avaya
Certifications: Avaya Certifications
Exam Name: 6209 6211 - Avaya Aura Contact Center Multimedia Implementation
Exam Code: 6211
Total Questions: 60 Q&As ( View Details)
Last Updated: Mar 19, 2025
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6211 Q&A's Detail
| Exam Code: | 6211 |
| Total Questions: | 60 |
| Single & Multiple Choice | 60 |
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6211 Online Practice Questions and Answers
You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?
A. ССММ
B. CCMS
C. CCT
D. CСMA
When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?
A. Contact Center Multimedia (CCMM)
B. License Manager
C. Contact Center Manager Administration (CCMA)
D. Contact Center Manager Server (CCMS)
Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura® Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?
A. Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
B. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
C. Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
D. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
A. Treatments given to the customer while waiting for the agent to end the chat session
B. Treatments given to the customer while waiting for the agent to join the chat session
C. Treatments given to the customer while waiting for the agent to reply in an existing chat session
D. Treatments given to the agent while waiting for the customer to join the chat session
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
A. the Outbound Campaign Management Tool
B. the CCMA
C. the Multimedia Contact Manager
D. the E-mail Manager
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