Printable PDFAvaya 6209 dumps - 100% Pass Guarantee!
Vendor: Avaya
Certifications: ACIS
Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation
Exam Code: 6209
Total Questions: 53 Q&As ( View Details)
Last Updated: Mar 19, 2025
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6209 Q&A's Detail
| Exam Code: | 6209 |
| Total Questions: | 53 |
| Single & Multiple Choice | 53 |
CertBus Has the Latest 6209 Exam Dumps in Both PDF and VCE Format
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6209 Online Practice Questions and Answers
A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation
Wizard for reporting customization. The CCMM server has been added to the Contact Center Manager Administration (CCMA).
Which additional step is required to complete this task?
A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)
B. Add the Communication Control Toolkit (CCT) server to the CCMA
C. Add the Microsoft Exchange server to the CCMA
D. Assign the CCT server as a reporting server for the CCMS
Which statement about Contact Center Multimedia is true?
A. It allows SDK for developers to refine Computer Telephony Integration (CTI) applications
B. It allows supervisors and contact center administrators to manage multimedia traffic
C. It helps with implementing CTI for installs and browser based web integration
D. It is used to administer the server and to monitor contact center performance using a browser based interface
The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).
A. Server Availability
B. CCMM Server performance
C. Mailbox status
D. CCMM Contacts by Type
E. Maximum contact wait time
The Contact Center supervisor is creating an outbound campaign. Where is it loaded?
A. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue
B. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue
C. It is loaded on the Communications Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue
D. It is loaded on external database
When adding Communication Control Toolkit (CCT) server to the configuration page of the Contact Center Manager Administration (CCMA). Which server do you need to associate with the CCT server?
A. Contact Center Manager Server (CCMS)
B. CCMA
C. License Manager
D. Contact Center Multimedia (CCMM)
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