500-443 Online Practice Questions and Answers

What is the role of CVP in UCCE/PCCE?

A. interface between CUBE and UCCE/PCCE

B. queuing and self-service IVR

C. call routing brain of PCCE/UCCE

D. plays IVR Prompts to Callers

In PCCE 12k, what are two options to manage payloads? (Choose two.)

A. a custom payload is created during the installation

B. ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload

C. delete the default payload and rebuild with the same members

D. ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload

E. a default payload is created during the installation

Which protocol is used by UCCE/PCCE to communicate with CUCM?

A. H323

B. TAPI

C. JTAPI

D. SIP

What are two core components of PCCE? (Choose two.)

A. CVP Call/VXML Server

B. Agent PG A and B side

C. Cisco ECE Services Server

D. CVP Reporting Server

E. Cisco ECE Web server

What are two descriptions for JNDI? (Choose two.)

A. a method for querying and updating data in a database

B. designed to be independent of any specific directory service implementation so a variety of directories can be accessed

C. a script that provides call routing

D. an API that defines how a client may access a database

E. an API that provides naming and directory functionality to applications

What are two ways the Call Studio Application is built or executed? (Choose two.)

A. VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.

B. Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application.

C. The project is built using WB.

D. The project is built using Call Studio.

E. VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node.

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

A. The WB will check if a media server is set up or not.

B. The WB will drop the call.

C. The WB will ask the ICM script for instruction.

D. The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

E. It invokes a comprehensive application in the Virtual Voice Browser.

When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

A. SPOG

B. Agent PG/CTIServer

C. AW DB

D. IDS

E. Finesse

What are two elements in the Call Studio application to collect Caller Response? (Choose two.)

A. Digital tone elements capture a single digit.

B. Digits elements capture a single digit.

C. Menu Elements capture a string of numerical digits.

D. Menu Elements capture a single digit.

E. Digits elements capture a string of numerical digits.

What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)

A. point to CUSP ip address

B. point to CVP ip address

C. point to IOS g/ws loopback address

D. point to PG ip address

E. point to AW/HDS/DDS ip address

What are two operations supported by the Agent Bulk Import Tool? (Choose two.)

A. Update

B. Create

C. Add

D. Subtract

E. Replace

Which ICM component delivers Route request to ICM Central Controller?

A. VVB

B. AW/HDS/DDS

C. CUIC

D. IVR/VRU PG

How many roles are available to be assigned to a CUIC user?

A. 5

B. 6

C. 7

D. 8

What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)

A. CCE_AF_Historical

B. CCE_License

C. CCE_TR_License

D. CCE_AR_Historical

E. CCE_TF_Historical

What is the URL to access VVB Admin?

A. https:///vvb

B. https:///cceadmin

C. https:///appadmin

D. https:///ccmadmin