500-442 Online Practice Questions and Answers

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

A. Route Settings under Call Settings card

B. IVR Settings under Call Settings card

C. Device Configuration under Infrastructure Settings card

D. Miscellaneous under Call Settings card

Which two servers can be accessed from the Web Administration tool? (Choose two.)

A. Rogger

B. PG

C. DCCMP

D. CVP

E. Finesse

Which microapp is used to gather information from the caller?

A. Play Digit microapp

B. Play Media microapp

C. Get Digits microapp

D. Get Speech microapp

What does Precision Routing use to determine if an agent is part of its pool?

A. Skills

B. Attributes

C. Expressions

D. Teams

Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

A. ICM script

B. Skill Targets

C. Network VRU

D. Call type

E. Media routing domain

Which two components are needed to setup RONA? (Choose two.)

A. Agent Permission levels

B. Call Routing Logic

C. System timers

D. Skill Target Configuration

E. Attribute settings

In Finesse, how are different gadgets enabled for specific team members?

A. Ask an administrator to configure the team with a custom layout.

B. Only the same type and configuration of gadgets are supported for all users.

C. Ask the agent to add the gadget to his desktop after launching Finesse.

D. Ask the supervisor to add the gadget to the agents desktop.

Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

A. Monitor

B. Edit

C. Browse

D. Quick Edit