500-052 Online Practice Questions and Answers

A preview outbound dialer uses which source and destination resources?

A. a CTI port to the customer

B. the ACD line of the agent to the customer

C. the personal line of the agent to the customer

D. a CTI port to the agent, then redirected to the customer

What is the maximum number of agent web chat sessions that is supported on the highest class server?

A. 25

B. 50

C. 75

D. 100

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

A. Longest available

B. Least skilled

C. Most handled contacts

D. Most skilled

E. random

Which two items are automatically installed on the Cisco Unified Contact Center Express server by the Cisco Unified Contact Center Installer? (Choose two.)

A. IVR System Prompts

B. Cisco Supervisor Desktop

C. Cisco Unified Communications Operating System

D. Cisco Unified Communications Manager

E. Workforce Management

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

A. hostname

B. IP address

C. gateway address

D. physical MAC

E. Cisco Unified CCX version

Which step library is included in the license for Cisco Unified Contact Center Express Standard?

A. ICM steps

B. email steps

C. document steps

D. database steps

In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?

A. recording

B. monitoring

C. embedded browser

D. call-control buttons

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

A. Media

B. Unified CM Telephony

C. Database

D. Configuration Data Store

If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

A. partial service

B. out of service

C. shutdown

D. not configured

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

A. Timeout

B. SQL Error

C. Successful

D. No Data

Which option can perform Call Progress Analysis in outbound IVR?

A. gateway

B. Unified CM transcoder

C. Automatic Speech Recognition server

D. agent (voice)

In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified Communications Manager Telephony group?

A. CTI Ports

B. CTI Route Point

C. Cisco Unified CCX Call Control Group

D. Cisco Unified Communications Manager Call Control Group

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

A. A supervisor can use Finesse IPPA to act as an agent and accept calls.

B. An agent can sign in to Finesse IPPA and initiate call recording.

C. A supervisor can sign in to Finesse IPPA and initiate call recording.

D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.

E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

A customer purchases 200 Cisco Unified Center Express Premium agent seats in order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?

A. a router

B. a gateway

C. 30 outbound IVR ports

D. 30 agent seats

E. 15 agent seats

Which statement is true about Cisco Context Service?

A. A POD can map to multiple fieldsets.

B. A POD can map to a fieldset.

C. The runtime connector is responsible for account and password management

D. Every customer is mapped to a maximum of one POD.