46150T Online Practice Questions and Answers

Which of the following Avaya IP Office™ editions would you position as options for a customer seeking basic communications only for 35 employees? (Choose two.)

A. Basic Edition

B. Preferred Edition

C. Essential Edition

D. IP Office™ Select

E. Server Edition

Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office™ Server or Select Edition? (Choose four.)

A. Vmware

B. Linux Server

C. Cloud computing platform

D. Hyper-V

E. IP500 V2

A customer inquires about deploying Avaya IP Office™ for between 2000-3000 users. What edition would you recommend?

A. Server Edition

B. Essential Edition

C. Basic Edition

D. Preferred Edition

E. IP Office™ Select

Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office™ Basic, Essential or Preferred Edition?

A. Hyper-V

B. Linux Server

C. IP500 V2

D. Cloud computing platform

E. Vmware

Which of the following is a key benefit of the SIP Line Appearance feature?

A. Adds support for WebRTC gateway resiliency

B. Facilitates user migration from legacy key telephone systems

C. Adds auto-configuration capability to save system administrators time and money

D. Reduces time to answer incoming calls to the customer's contact center

E. Provides streamlined user access to messaging, conferencing and collaboration features

Which of the following are features of IP Office Support Services (IPOSS)? (Choose two.)

A. IPOSS includes remote diagnostic capabilities.

B. Avaya IP Office™ cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.

C. IPOSS can be sold under wholesale and co-delivery models.

D. Default coverage hours for IPOSS are 365x24.

E. IPOSS includes major software upgrades, updates and patches.

Cloud Operations Manager (COM) is a new management utility. What does it manage?

A. Up to 30 Avaya Aura® systems

B. Up to 30,000 call recordings

C. Up to 30 Avaya IP Office™ system inventories

D. Up to 3000 Avaya IP Office™ users

E. Up to 3000 Avaya IP Office™ systems

What is the currently correct brand name for the Avaya audio/video/web cloud-based software that works with Avaya IP Office™?

A. Avaya OneCloud™ UCaaS

B. Avaya Equinox™

C. Avaya Spaces™

D. Avaya Personal Edition

A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business. Which of these endpoints would you recommend?

A. K165

B. J179

C. J139

D. K155

Which of the following features support a claim that Avaya IP Office™ makes it easier to record calls, manage and report upon such recordings? (Choose two.)

A. Cloud Operations Manager

B. Simplified Web Self-Administration

C. Media Manager

D. Avaya Call Reporting

E. WebRTC High Availability

The Director of IT indicates to your business partner that they are accepting bids on a telephony system for 100 employees, and the lowest-cost proposal will win the contract. Which next step do you encourage the partner to take?

A. Propose a solution based on Avaya IP Office™ Essential Edition.

B. Reach out to line-of-business leaders to learn their needs.

C. Propose a solution based on Avaya IP Office™ Basic Edition.

D. When proposing a solution, emphasize ROI (return on investment).

E. Propose a solution based on Avaya IP Office™ Preferred Edition.

A prospective customer contact says, “Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!” Which of the following attributes will be the focus of your proposal?

A. Simple

B. Resilient

C. Scalable

D. Modular

E. Secure

A prospective customer contact says, “The primary concern in my business right now is return on investment.” Which of the following is the best response, in terms of advancing the conversation and pursuing the vendor and partner's interests?

A. Tell me more about your business.

B. Would you be interested in an Avaya IP Office™ system?

C. Avaya IP Office™ always delivers the highest ROI!

D. How do you measure productivity?

E. We can reduce the price to meet your target number.

You have a midsized customer who currently has an IP Office™ solution. They tell you that they are interested in quickly adding contact center functionality, including skills-based routing, call recording, and email or chat capabilities, with agent and supervisor interfaces including real time and historical reporting tools. Which offer would best meet their needs?

A. Avaya Spaces™

B. Avaya Contact Center Select

C. Avaya Mobile Identity

D. Avaya Mobile Experience

Avaya Contact Center Select enables agents to handle voice and multiple digital contacts simultaneously, which _____________________ .

A. Decreases customer satisfaction

B. Lowers total cost of ownership (TCO)

C. Improves productivity

D. Speeds time-to-market