33810X Online Practice Questions and Answers

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.

Which additional information is also needed?

A. The salaries of the executives In the meeting

B. The design diagram for discussion with customer

C. The Avaya solutions and services Avaya could offer

D. The model numbers of the existing contact center equipment

Media Servers are needed in a SIP-enabled AACC

Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A. Physical Mid-Range Server

B. Physical Entry-Level Server

C. VMware Mid-Range Server

D. VMware High-End Server

The Avaya Aura Media Server (AAMS) delivers a high Soft DSP / Media channel density.

How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A. 4450

B. 2200

C. 1100

D. 550

A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach. Which three deployments are allowed for Avaya IX TMWorkspaces? (Choose three.)

A. One-X Agent

B. Multimedia Contact Server only

C. Voice and Multimedia Contact Server without Avaya Media Server

D. Voice and Multimedia Contact Server with Avaya Media Server

E. Voice Contact Server only

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

Which value proposition would you use?

A. Avaya Aura Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura.

B. Avaya Aura Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

C. Avaya Aura Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

D. Avaya Aura Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment. Which application is shown In the exhibit?

A. Avaya Agent Desktop

B. Avaya one-X Agent Desktop

C. Agent Map

D. Avaya Contact Center Orchestration Designer

Contact Center Multimedia supports a powerful Email Handler.

Which two sub-types of Email attachment files are supported? (Choose two.)

A. Voice Mail

B. Instant Messaging

C. Short Message Service

D. Web Communication

What should a functional architecture discussion cover?

A. Network plan of the existing Infrastructure

B. Bill of Materials to quantify the costs

C. Customer evolution plans and Avaya solution to their problems

D. A design of the needed components and Interconnections

An IT manager wants Avaya Breeze because it provides a virtuallzed and secure application platform for Snap'lns.

Which two Avaya Breeze Snap-ins are available with Avaya Aura Contact Center? (Choose two.)

A. Context Store

B. Work Assignment

C. Dialogue Designer

D. Co-browse

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A. What is the percentage of customer support Issues that are resolved In one call?

B. What are the agent performance reporting requirements?

C. Which system support click-to-call from the web?

D. What are the customer support pain points?

E. What Is the IVR name?

During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.

Which Advanced WFO package would the sales person offer AMR Medicure?

A. Automated Quality Monitoring package

B. Quality Monitoring package

C. Workforce Management package

D. Workforce Optimization package

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture,

What is the purpose of the Logical Architecture Diagram?

A. It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

B. As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

C. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

D. It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes. Which statement about Outbound campaigns is true?

A. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

B. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

C. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

D. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.

What Is this solution called?

A. Call Completion No Reply (CCNR)

B. Call Back Assist (CBA)

C. Call Back Request (CBR)

D. Call Completion Busy Subscriber (CCBS)

Which three attributes describe the right context of a customer journey experience? (Choose three.)

A. Specific Report focused

B. Single Channel driven

C. Seamless

D. Personalized

E. Intelligent