3309 Online Practice Questions and Answers

On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

A. the IP of the POM server

B. an existing contact strategy

C. the Call Classification Analysis (CCA) timeout to be used

D. an existing contact attribute

E. sufficient voice ports and POM CCA licenses

You are preparing to build a large 1200 port Avaya Aura Experience Portal (AAEP) system and the client has asked you to protect the information contained in the calls to and from all of the extended servers.

Which three choices will meet this requirement? (Choose three)

A. Encrypt H.323 call control between the media Processing Platform (MPP) and the Avaya Communication Manager server

B. Encrypt audio data to and from the speech servers by using MRCP V2 protocol (Media Resource Control Protocol) with TLS (Transport Layer Security) enabled

C. Partition the client data network to limit the exposure of certain non-encrypted VoIP components of AAEP system to the corporate network

D. Disable the HTTPS protocol on your application servers and use HTTP only

E. Encrypt Real-Time Transport Protocol (RTP) audio data between the MPPs and the Avaya communication Manager feature server

When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?

A. the primary EPM server

B. an auxiliary EPM server

C. the remote application server

D. a Media Processing Platform (MPP) server

Which statement about user permissions is true?

A. When logged in as org user, all global and organization based information can be seen, but only organization specific data can be edited.

B. When logged in as admin user, all global and organization based information can be seen, but only non organization specific data can be edited.

C. When logged in as admin user, only global information can be seen and edited.

D. When logged in as org user, only the information for the organization to which we belong can be seen and edited.

You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura Experience Portal (AAEP) or if the license resides permanently on the AAEP. How will you determine what mode of license is being used?

A. At the Linux CLI level navigate the $CATALINA_HOME/Webapps/WebLM/license and lists the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

B. At the Linux CLI level navigate to $CATALINA_HOME/Webapps/WemLM/META-INF and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

C. At the Linux CLI level, navigate to $CATALINA_HOME/webapps/WebLM.data/log and list the files with the is1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

D. At the Linux CLI level, navigate to $AVAYA_VPMS_HOME.lib.wecapps/WebLM/license and list the files with the is1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server

In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.

Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)

A. Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.

B. Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.

C. Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.

D. Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.

Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A. the ACR call Control application (CCA)

B. the ICR Pluggable Data Connector (PDC)

C. the ICR Core

D. the Self Service Application (SSA)

In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.

Which is an accurate description of how ICR handles a call arriving in the system?

A. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.

B. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).

C. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.

D. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.

Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."

Which two steps would you take to identity the cause of this message? (Choose two)

A. Verify that the Media Processing Platform (MPP) is operational

B. Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly

C. Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)

D. Verify that the WebLM license is not expired arid verify if you have configured the required number

E. Verify that the Short Message Service (SMS) server is not down.

Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?

A. DNCREQ

B. DNC

C. Restricted DNC

D. Restricted

What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)

A. Application servers (AS)

B. Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers

C. Avaya Media Servers (AMS)

D. Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers

E. Media Processing Server (MPS)

A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?

A. Red Hat Enterprise Linux Server 6.0 (x86)

B. Red Hat Enterprise Linux Server 6.0 (x86_64)

C. Red Hat Enterprise Linux Server 6.1 (x86)

D. Red Hat Enterprise Linux Server 6.1 (x86_64)

You have installed an application that uses the VoiceXML tag, but you

A. On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.

B. On the Report Data Configuration page of the EPM, enable Periodic Download.

C. On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.

D. Start your Media Processing Platform (MPP) servers.

A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

A. $POM_HOME/logs/PIM_CmpMgr.log* log files

B. $POM_HOM?logs/PlM_CmpDir.log* log files

C. $POM_HOME/logs/PIM_Web.log log files

D. $POM_HOME/logs/CmpMgrService.out* log files

You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system. Which two statements are true? (Choose two)

A. Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0 servers.

B. 64 bit operating systems are approved for hosting AAEP servers.

C. Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.

D. Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.

E. Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP 6.0 servers.