220-902 Online Practice Questions and Answers

Which of the following tools is used to type or paste recovery commands directly into a Linux box?

A. Shell/terminal

B. Backup/time machine

C. Command/cmd

D. Restore/snapshot

An administrator has a virtual client running but cannot receive network connectivity. The host workstation is able to access the network. Which of the following would the administrator check on the host to repair the problem?

A. The cable connected to the network

B. Virtual host network adapter

C. USB host adapter

D. The domain of the virtual machine

After installing a new printer the organization determines that there are problems printing images and very large files. Which of the following will MOST likely resolve the issue?

A. Update the drivers using WHQL drivers

B. Install additional memory to each computer

C. Install additional memory to the printer

D. Apply the latest OS service pack

A technician is troubleshooting a customer's computer that will not turn on. The user stated that the computer was working fine until there was a thunderstorm the other night. Which of the following tools would the technician use to determine what is wrong with the computer?

A. Factory diagnostic CD

B. POST card

C. Toner probe

D. Power supply tester

An employee receives a phone call inquiring about company information. This is an example of which of the following?

A. Phishing

B. Social engineering

C. Shoulder surfing

D. Rootkits

A customer consults a technician about a series of computers that fail to finish an overnight task on a regular basis. The problem seems to only occur early morning between Tuesday and Wednesday, and affects computers running the same operating system. Which of the following Windows features is MOST likely the cause?

A. Power Save Mode

B. Safe Mode

C. Disk Cleanup

D. Windows Update

Which of the following is the common term for software designed to steal information, disrupt files and an operating system's integrity, and spy on a user's activity?

A. Malware

B. Spyware

C. Rootkit

D. Virus

Joe, an end user, has reported that his computer is extremely slow for several minutes after logging in. He has noticed that many unnecessary programs automatically start when he logs into his computer. Which of the following tools could the technician use to prevent the unnecessary programs from starting automatically when Joe logs into his computer?

A. Performance Monitor

B. Task Scheduler

C. MSCONFIG

D. Windows Firewall

A user reports that they accidentally unplugged their CMOS battery. The unit was reinstalled, but all subsequent boot attempts have resulted in a BSOD. Which of the following should be the FIRST item checked by the technician?

A. Whether the boot order now has the optical drive in position one

B. If the BIOS can detect the hard drive at all

C. Whether the SATA power cable was unplugged

D. AHCI ?IDE setting under SATA options in the BIOS

A technician installs another IDE hard drive for more storage space and now when the workstation boots up it displays a message of `disk not found'. Which of the following is the MOST likely cause?

A. The jumper is set to master on the newly installed hard drive.

B. The jumper is set to cable select on the newly installed hard drive.

C. The new hard drive is faulty.

D. The operating system is corrupt.

Which of the following can be used to help recover a lost smartphone?

A. Remote support software

B. Locator application

C. NFC enabled device

D. GPS navigation software

A technician discovers slow data transfer speeds in a wired network. Which of the following would be the MOST probable cause?

A. Using APIPA address

B. Outdated NIC drivers

C. Too many simultaneous connections

D. CAT5 cable connection

Which of the following is a common location of the CMOS battery in a laptop?

A. Under the keyboard

B. Behind the removable hard drive

C. Under the removable CD drive

D. Behind the laptop battery

A technician is troubleshooting a Windows machine that is unable to boot Attempts to boot into safe mode result in the system continuously rebooting. To repair the computer without losing data the technician should boot:

A. using factory recovery partition

B. using preinstallation environment

C. with POST on verbose mode

D. with BIOS default settings

A technician is attempting to troubleshoot a Linux home folder issue, but does not remember which directory is current. Which of the following tools should the technician use to find the current directory?

A. dir

B. sudo

C. cd

D. pwd