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220-1102 Online Practice Questions and Answers

Questions 4

A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?

A. Services

B. Processes

C. Performance

D. Startup

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Questions 5

A technician has one computer and needs to create a multiboot to test all Windows environments. Which of the following shows the BEST order for installing the operating systems?

A. Windows XP Professional, Windows Vista Business, Windows 7 Professional

B. Windows Vista Business, Windows 7 Professional, Windows XP Professional

C. Windows 7 Professional, Windows Vista Business, Windows XP Professional

D. Windows 7 Professional, Windows XP Professional, Windows Vista Business

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Questions 6

A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?

A. User account status

B. Mobile OS version

C. Data plan coverage

D. Network traffic outages

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Questions 7

A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?

A. DHCP

B. SMTP

C. DNS

D. RDP

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Questions 8

A manager called the help desk to ask for assistance with creating a more secure environment for the finance department-which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?

A. Implementing password expiration

B. Restricting user permissions

C. Using screen locks

D. Disabling unnecessary services

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Questions 9

Which of the following would most likely be used in a small office environment?

A. Print server

B. Virtualization

C. Domain access

D. Workgroup

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Questions 10

Which of the following would allow physical access to a restricted area while maintaining a record of events?

A. Hard token

B. Access control vestibule

C. Key fob

D. Door Lock

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Questions 11

Which of the following statements describes the purpose of scripting languages?

A. To access the hardware of the computer it is running on

B. To automate tasks and reduce the amount of manual labor

C. To abstract the complexity of the computer system

D. To compile the program into an executable file

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Questions 12

A technician is creating a location on a Windows workstation for a customer to store meeting minutes. Which of the following commands should the technician use?

A. c: \minutes

B. dir

C. rmdir

D. md

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Questions 13

A large company is changing its password length requirements. The Chief Information Officer is mandating that passwords now be at least 12 characters long, instead of 10. Which of the following should be used to adjust this setting?

A. Group Policy

B. User accounts

C. Access control lists

D. Authenticator applications

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Questions 14

A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?

A. Turn off the monitor.

B. Remove the power cord.

C. Remove the PSU.

D. Remove the RAM modules.

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Questions 15

A technician is troubleshooting a user's PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?

A. Expired certificate

B. False alert

C. Missing system files

D. OS update failure

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Questions 16

Which of the following features can a technician use to ensure users are following password length requirements?

A. Group Policy

B. Log-on script

C. Access controllist

D. Security groups

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Questions 17

A technician needs to back up a small business's entire network that includes ten workstations. Which of the following methods should the technician use to safely and securely back up the business's network?

A. Cloud storage

B. RAID

C. Tape drive

D. Local backups

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Questions 18

HOTSPOT

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem. Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu.

Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

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Exam Code: 220-1102
Exam Name: CompTIA A+ Certification: Core 2
Last Update: Mar 12, 2025
Questions: 838 Q&As

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