220-1002 Online Practice Questions and Answers

A company has hired a new IT firm to manage its network switches and routers.

The firm is geographically separated from the company and will need to able to securely access the devices.

Which of the following will provide the ability to access these devices?

A. Telnet

B. SSH

C. RDP

D. VNC

A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario?

A. Ping

B. Iwconfig

C. Nbtstat

D. Nslookup

An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?

A. Untrusted software

B. Outdated antivirus

C. MDM policies D. Inactive VPNs

A technology team is creating limits and guidelines for the use of company-provided software, equipment, and Internet access. Which of the following policies is needed?

A. Password policy

B. Acceptable use policy

C. Regulatory policy

D. Compliance policy

A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet

Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Select TWO).

A. Perform a system file check and replace any changed files with their original versions

B. Enable the pop-up blocker on the Internet browser

C. Uninstall any recently installed unknown programs and browser extensions,

D. Perform a hard shutdown and cold boot the computer

E. Scan the RAM and hard drive using an up-to-date antivirus program.

A customer's smartphone has been overheating frequently and becoming unresponsive since installing an OS update A technician has already performed a soft reboot of the device.

Which of the following should the technician perform NEXT? (Select TWO)

A. Roll back the OS update

B. Update the PRL.

C. Force stop running applicabons

D. Enable airplane mode

E. Perform a factory reset

F. Run application updates

G. Reset network settings

A technician just finished using BiteLocker to Go. The technician MOST likely encrypted:

A. A CD-RW disk.

B. the network drive.

C. the internal disk drive.

D. A USB drive

A technician plugs a 16GB jump drive into a Windows PC, and it has multiple smaller partitions that are unwritable. Which of the following single DiskPart commands can be used to restore the drive, allowing it to be formatted to full capacity?

A. extend

B. merge

C. clean

D. repair

An employee is taking a credit card payment over the phone, but the payment system has a temporary outage.

To avoid inconveniencing the customer, the employee writes down the credit card number and expiration date on a notepad to be entered later This is in violation of:

A. PHI

B. PCI

C. Pll

D. PGP

Which of the following should a technician do to ensure static electricity does not damage the internal components of a PC while troubleshooting the motherboard?

A. Use ESD straps

B. Remove all jewelry.

C. Disconnect the power.

D. Remove the power supply.

A vendor requires remote access to a specific server to maintain a proprietary software system. Security policy restricts the use of port 3389 to employees but does allow command-line access to non-employees. Which of the following would MOST likely need to be enabled?

A. RDP

B. Telnet

C. SSH

D. FTP

A technician is decommissioning a workstation that contains Pll The HDDs cannot be used in another device, and all data must be destroyed

Which of the following actions would BEST fulfill these requirements? (Select TWO)

A. Physically damage the drives.

B. Leave the drives in the workstation since it will be decommissioned

C. Take a picture of the drives individually and their serial numbers

D. Send the drives to a certified third-party vendor for destruction.

E. Perform a low-level format before removal

F. Set a complex hard drive password.

A sales manager uses a phone as a hot-spot to connect a laptop to the Internet. The connection is fast most of the time, but the connection becomes noticeably slower every few weeks. The manager contacts the help desk for assistance.

Which of the following should a technician check NEXT to troubleshoot the issue?

A. Wireless channel interference

B. The time since the last phone restart

C. The data plan limits

D. The mobile OS update log

A computer on a Windows domain has been identified as not having the most current policy. Which of the following tools would a technician run on the local machine to rectify this?

A. gpresult

B. msconfig

C. ipconfig

D. gpupdate

A technician is called into an office where multiple users are reporting duplicate IP address errors. Upon arrival, the technician skims notes from the previous technician who serviced the office and finds that DHCP functionality was disabled on the internal router. Which of the following explanations is MOST likely the issue?

A. The previous technician turned off DHCP to free up resources for QoS functionality.

B. The previous technician decided to use DNS instead of DHCP for handling IP addresses.

C. The previous technician moved the office to a mismanaged static IP address setup.

D. The previous technician did not setup DHCP reservations properly and therefore the router is giving multiple users the same IP.